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REPAIR SERVICES · EARNSPOT PRODUCT SUITE

EarnSpot
FixIt

Manage service requests, technicians, schedules, jobs, invoices and customer updates in one workflow.
Request a FixIt demo ↗ Explore field-service modules ↓
Earn Spot / Repair Operations 06-18
FIX
DESIGNED FOR Repair & service teams
Book Assign Complete Invoice

Full visibility into part costs, labor hours, and profit margins on every single job.

REQUEST · ASSIGN · RESOLVE
01 Faster response times
02 Higher technician utilization
03 Clear service accountability
THE OPPORTUNITY

Turn every service request into an accountable job.

FixIt connects bookings, schedules, technicians, field activity, estimates, invoices and customer history in one service-management platform.

Coordinators gain faster assignment, technicians gain clearer work details, and owners gain dependable visibility from request to closure.

CONNECTED REPAIR-SERVICE MODULES

Every request and technician.
One service command center.

01

Service bookings

Capture customer issues, location, preferred timing, service type and booking status clearly.

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02

Technician assignment

Match each job with suitable staff using availability, skill and service-area information.

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03

Job tracking

Follow scheduled, active and completed work with notes, status and operational ownership.

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04

Estimates & invoices

Prepare estimates, record approved work, generate invoices and track customer collections.

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05

Customer history

Keep properties, assets, previous jobs and service communication connected to each customer.

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06

Customer updates

Share configured booking, technician and job-status notifications consistently.

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07

Service reporting

Review workloads, completion, response, billing and technician activity through clear reports.

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FIX

BEST FIT

Built around real field-service operations.

A connected platform for teams coordinating customers, technicians, schedules and billable work.
  • 01 Electricians & plumbers
  • 02 AC and car repair
  • 03 Cleaning & pest control

IMPLEMENTATION

From scattered calls
to controlled service delivery.

A guided rollout that maps services, territories, skills, pricing and job workflows before teams go live.
01

Discover

Map service types, technicians, areas, booking sources, job stages, pricing and reports.
02

Configure

Set up roles, service records, schedules, assignments, billing and customer updates.
03

Prepare

Review and validate agreed customer, technician and opening job data.
04

Launch

Train coordinators and technicians, test complete job journeys and support go-live.

COMMON QUESTIONS

Useful answers,
before we begin.

How quickly can my shop transition to EarnSpot FixIt without slowing down daily repairs? +

Most repair centers are fully operational within 24 to 48 hours. FixIt is engineered specifically for fast onboardings: you can import existing customer and inventory lists via CSV in minutes. The technician portal is designed with zero clutter, so your bench team requires virtually no formal software training to start logging repair steps.

How does EarnSpot FixIt help prevent inventory leakage and spare part losses? +

FixIt directly links your inventory database to active repair tickets. When a technician opens a job and selects a replacement component, that item is instantly reserved and deducted from available stock. Unallocated parts cannot be checked out without an assigned job ticket, giving you 100% accountability over every screen, battery, or circuit board in your shop.

Will this software add extra administrative work for my technicians while they repair? +

No. FixIt was built to reduce screen time for bench technicians, not increase it. Key status changes—like receiving a unit, running diagnostic checks, applying parts, and marking a job ready for pickup—take just one or two taps on any tablet, phone, or desktop.

How does EarnSpot FixIt improve customer updates and cut down on status calls? +

FixIt includes automated, trigger-based status notifications. As soon as a technician updates a ticket (e.g., Diagnostics Complete, Awaiting Approval, Ready for Pickup), your customer receives an instant SMS or WhatsApp update with an online view link. This eliminates the repetitive "Is my device ready?" calls that interrupt your workflow.

Can EarnSpot FixIt handle multi-location operations or growing service chains? +

Yes. Whether you manage a single repair bench or a multi-branch enterprise network, FixIt provides a unified dashboard. You can transfer spare parts between branches, track location-specific profit margins, compare technician productivity across sites, and manage permissions centrally.

How does EarnSpot FixIt ensure we maintain healthy profit margins on every job? +

FixIt automatically calculates real-time margins by combining exact spare part costs with logged labor hours on each job sheet. If a complex repair starts eroding your baseline margin, the dashboard alerts your service manager before the final bill is issued, preventing unbilled labor and pricing oversights.

REQUEST A DEMO

See every booking, technician and job in one clear workflow.

Tell us about your services, team, coverage areas and current process. We’ll shape the FixIt demonstration around your priorities. Schedule a conversation ↗